Welcome to the Woodka Interiors FAQ section! Here, you'll find answers to the most common questions about shipping times, payment options, returns, refunds, and more. We’ve gathered everything in one place to make your online shopping experience as easy and seamless as possible.
To search for specific items, use the search bar at the top of the page. You can type keywords like( furniture, decor, rugs,) and more. You’ll also find helpful categories in the dropdown, including:
Use these options to easily find what you need, or filter your search further. Need help? Contact our customer support team!
Ready to shop online with Woodka Interiors, simply follow these steps:
When you’re ready to check out:
Once your payment is confirmed, your order is all set, and you’ll get an email confirmation. If you need help at any point, just reach out to our friendly customer support team – we’re here to help!
We understand that waiting for your perfect piece can be frustrating, and we’re here to make sure you’re always informed. If the item you’ve ordered is on backorder, we’ll notify you with an estimated shipment date as soon as we have the most accurate information. While we work hard to restock and fulfill your order as quickly as possible, please note that backordered items may take a little longer to ship than in-stock products. Rest assured, we’ll process and ship your order as soon as it becomes available.
In the meantime, if you have any questions or need updates, our customer support team is just a message away and happy to assist you.
At this time, we do not offer wholesale pricing or options. We focus on providing high-quality products directly to our retail customers. We may provide discounts to registered professionals in the interior decor and renovation industry. If you’re interested in learning more, please contact us at info@woodkainteriors.com, and we’ll be happy to assist you!
We want you to love your purchase! If for any reason you're not completely happy, you can return most items within 7 days of delivery. Items must be unused and in their original packaging. Custom or made-to-order items are not eligible for return unless damaged or defective. Learn more about return process.
eGift cards are typically delivered via email within a few minutes of your purchase. However, please allow up to 24 hours for delivery in case of any delays. If you don’t receive your eGift card within this timeframe, feel free to contact us for assistance!
No, our digital gift cards never expire.
Once dispatched, orders typically arrive within 5 to 7 working days. Delivery times can vary slightly depending on your location and the item purchased. We’ll always note lead times on the individual product page.
Our courier operates Monday to Friday, 08:00 - 17:00. While we can’t guarantee exact delivery dates or times, we’ll keep you informed every step of the way.
If you have questions before placing your order, feel free to call us 0613499775 or email info@woodkainteriors.com.
Most of our furniture items include free delivery — no surprises at checkout!
For the few items where a delivery fee may apply, the cost will be clearly shown during checkout based on your location.
We keep things transparent, and you’ll always see delivery info on each product page. Still have questions? Contact us anytime at info@woodkainteriors.com or WhatsApp us at +27 61 349 9775. We’re here to help!
All clients will receive SMS notifications from the courier on the day of delivery, including an estimated delivery time. If you miss the delivery, the courier will attempt to deliver your order again on the next business day. If you do not respond to the notice or arrange for redelivery within the specified timeframe, your package may be returned to us. In that case, we can assist you in rescheduling delivery, but please note that additional shipping fees may apply.
At Woodka Interiors, we’ve teamed up with the most trusted payment providers in South Africa to give you a seamless shopping experience. Choose from any of our 3 secure payment option methods at checkout. Instant & secure payment options via Credit card, Debit card or Instant EFT. We accept major credit cards, including Visa, MasterCard, MobiCred and American Express.
We’ve partnered with Payflex and Mobicred to make it easier for you to shop your favourite Woodka Interiors pieces.
You’ll see both options at checkout, with clear steps to apply if needed. It’s safe, secure, and designed to make your purchase stress-free.
Yes, we offer Laybuy as a payment option! You’ll make an initial deposit at the time of purchase with your chosen payment method. Once your full payment is complete, your order will be processed and shipped immediately. Contact us for more information.
Apart from shipping costs, there are no hidden fees. All charges will be clearly outlined during the checkout process.
We provide detailed measurements for each product in the description to help you assess whether it will fit in your desired space. All measurements are provided in centimeters for your convenience. This way, you can easily visualize the size of the item. We recommend measuring your area carefully, including any doorways or hallways the item must pass through. If you’re unsure about a specific measurement, our customer service team is here to help.
We work hard to provide the most accurate product images to give you a true representation of our items. However, please note that colors may appear slightly different depending on your screen settings or the lighting conditions in the photos. To help you get the best idea of the shade, we recommend checking the product description for any additional details on color variations. If you’re ever unsure, feel free to contact us. Our customer service team can offer more specific information or help clarify any questions about colors or finishes.
Each product lists materials used, whether it’s natural wood, seagrass, ceramic, or metal.
