Orders
What if my item is on backorder?
If your item is on backorder, we’ll notify you with an estimated shipment date as soon as we have that information. While we work to fulfill your order as quickly as possible, please note that backordered items may take longer to ship than in-stock items. Your order will be processed and shipped as soon as the item becomes available. If you have any questions or need assistance, feel free to contact us!
Do You Offer Trade Discount?
At this time, we do not offer wholesale pricing or options. We focus on providing high-quality products directly to our retail customers. We may provide discounts to registered professionals in the interior decor and renovation industry. If you’re interested in learning more, please contact us at info@woodkainteriors.com, and we’ll be happy to assist you!
What is your return policy?
At Woodka Interiors, we stand behind the quality of our products and strive to ensure that every purchase is a positive experience. Our dedicated customer service team is here to assist you with returns, exchanges, or any concerns you may have. Learn more about return process.
How long will it take to receive an eGift card once purchased?
eGift cards are typically delivered via email within a few minutes of your purchase. However, please allow up to 24 hours for delivery in case of any delays. If you don’t receive your eGift card within this timeframe, feel free to contact us for assistance!
Shipping
What are the delivery times?
Orders are typically received within 5 to 7 days once dispatched. Please note that we cannot guarantee specific delivery dates or times, as shipping times may vary by product. Details will be specified in each product description. Our courier operates Monday to Friday, 08:00 - 17:00. If you have questions before placing your order, feel free to call us or contact us at info@woodkainteriors.com
How much is delivery for furniture?
Delivery costs for furniture vary. Some products qualify for free delivery, while others will have shipping fees calculated at checkout. For specific details, please check the product description or reach out to us for assistance!
What happens if I’m out when the delivery driver comes?
All clients will receive SMS notifications from the courier on the day of delivery, including an estimated delivery time. If you miss the delivery, the courier will attempt to deliver your order again on the next business day. If you do not respond to the notice or arrange for redelivery within the specified timeframe, your package may be returned to us. In that case, we can assist you in rescheduling delivery, but please note that additional shipping fees may apply.
Payments
What payment methods do you accept?
Instant & secure payment options via Credit card, Debit card or Instant EFT. We accept major credit cards, including Visa, MasterCard, MobiCred and American Express.
Do you offer buy now, pay later?
Yes, we partner with Payflex and Mobicred to provide flexible payment options. This allows you to spread your payments over time. You can learn more about these options during the checkout process, where you’ll find easy steps to apply.
Can I purchase an item on Laybuy?
Yes, we offer Laybuy as a payment option! You’ll make an initial deposit at the time of purchase with your chosen payment method. Once your full payment is complete, your order will be processed and shipped immediately. Contact us for more information.
Are there any additional payment fees I should be aware of?
Apart from shipping costs, there are no hidden fees. All charges will be clearly outlined during the checkout process.
Products
How do I know if the furniture will fit in my space?
We provide detailed measurements for each product in the description to help you assess whether it will fit in your desired space. All measurements are provided in centimeters for your convenience. This way, you can easily visualize the size of the item. We recommend measuring your area carefully, including any doorways or hallways the item must pass through. If you’re unsure about a specific measurement, our customer service team is here to help.
Are the colors shown online accurate?
We strive for accuracy in our product images to give you the best representation of our items. However, colors may vary slightly due to lighting conditions and different screen settings. To ensure you’re getting the right shade, we recommend reading the product description for any additional notes on color variations.