Delivery & Shipping Information – Woodka Interiors
We deliver furniture and home décor nationwide across South Africa. Below you'll find everything you need to know about our shipping timelines, delivery areas, and what to expect once you place your order.
Shipping & Delivery Overview
- Signature Required: To ensure your order reaches you safely, a signature will be required upon delivery. This is for your protection and to confirm that the item was delivered to the correct address.
- Delivery to Original Address: Items can only be shipped to the original address provided during checkout. If you need to update your shipping address, please do so before completing your order.
- Tracking Information: You will receive tracking details once your order has shipped, so you can monitor your delivery in real time.
- No PO Boxes: Please ensure the address is a physical delivery address, as we are unable to ship to P.O. Boxes.
- Delivery Times: Our couriers operate Monday to Friday (excluding weekends and public holidays) between 8:00 AM and 5:00 PM. Delivery times may vary depending on your location.
- Shipment Tracking Once your order is shipped, you'll receive an automated email with tracking details. You can use this information to track your shipment in real time. Updates will be sent daily with estimated delivery dates until your order reaches its destination.
Delivery Areas
We deliver to Eastern Cape, Western Cape, or Kwazulu-Natal, and beyond. For any delivery questions, feel free to contact us at info@woodkainteriors.com with your order number.
Product Availability
We aim to provide accurate stock information, but in some cases, items may be out of stock or backordered. Many of our items are available in limited quantities. Once sold out, they may not be restocked. Larger homeware or made-to-order items (like, lights, or artwork) may require additional lead time.
For stock or delivery timing inquiries, contact us at info@woodkainteriors.com.
Out of Stock Or Backordered Items
If any items are out of stock, we may split your order across multiple shipments. You’ll be notified if there are delays or stock issues, and we’ll provide an estimated shipment date for any backordered items.
Delivery Times & Tracking
After your payment is confirmed, orders are processed within 3 to 7 business days. You’ll receive an email confirmation once your order is shipped, with tracking details.
Estimated Delivery Times
- Main Areas: 1 – 3 working days
- Regional Areas: 2 – 5 working days
- Remote Areas: 5 – 7 working days
Deliveries occur Monday to Friday between 8:00 AM and 5:00 PM, excluding public holidays. Please note that these delivery times are estimates. While we strive for accuracy, we cannot guarantee exact delivery times. We’ll do our best to deliver as promptly as possible.
Shipping Costs
- Standard delivery: R150 flat rate
- Free shipping on select products such as rugs and artwork, are eligible for free shipping—(please check product pages for items marked as free delivery.)
- Some larger homeware items, like floor lamps, pendant lights, and mirrors, will incur a shipping fee.
Shipping is calculated automatically at checkout based on your location and items.
Shipment Tracking
- The email will contain a unique tracking number that allows you to track your shipment in real time via our courier partner’s website. This will give you the most up-to-date information on the status of your delivery.
- You'll receive daily updates via email with the estimated delivery date and any changes to your shipment status. These updates will include details about when your order is out for delivery, any delays, or any attempted deliveries.
- In the event of delays or issues with your delivery, you will be notified immediately. We will contant you about any changes in the delivery time, so you’re always in the loop.
If you experience any issues with tracking or if your tracking number doesn’t work, please contact us at and we’ll be happy to assist you in resolving any issues.
Special Cost Cases
If an item or delivery case falls outside our standard shipping rates, we will calculate the cost on a case-by-case basis. This includes oversized, fragile, or custom items not listed in the shipping policy. We’re committed to transparent and fair shipping costs and will inform you before dispatching such items.
Combining Large & Small Items
When combining large items with smaller ones in a single order, total shipping costs may increase to account for differences in size, weight, and packaging requirements.
Shipping Address & Contact Info
Please ensure your phone number and email are correct at checkout so we can coordinate your delivery.
If we cannot confirm your address within 5 business days, items will be returned. You’ll receive store credit, not a refund.
Damaged Items
If your order arrives damaged please note the issue upon delivery and contact our Customer Experience Team at info@woodkainteriors.com.
- Email info@woodkainteriors.com with your order number
- Include photos of the damage and packaging
We’ll assist you as quickly as possible.
Final Sale & Made-to-Order Items
All items marked as " sale," "clearance," or "made-to-order" (including artwork) are non-returnable and non-refundable.
Need Help?
For specific questions about your delivery, stock availability, or special shipping cases, contact us at info@woodkainteriors.com or WhatsApp 061 349 9775.
For more details, please refer to our General FAQS Information page.