Delivery & Shipping Information
Shipping & Delivery:
We ship to all areas within South Africa, from bustling cities to peaceful locations. Delivery requires a signature upon arrival, and items can only be sent to the original address provided at checkout. For any delivery questions, reach out to us at info@woodkainteriors.com with your order number.
Product Availability:
Our products are often in limited quantities, so once they’re sold out, they may not be restocked. Larger items or special orders may take longer. For any questions about product availability or delivery times, contact us at info@woodkainteriors.com.
Delivery Times & Logistics:
After payment is received, we’ll process your order within 3 to 7 business days. Once your order is ready, you’ll receive a confirmation email. Delivery will occur Monday to Friday, between 8:00 AM and 5:00 PM. We cannot guarantee an exact time or date, but we’ll do our best to deliver as promptly as possible.
Shipping Address & Contact Info:
Please ensure you provide an active phone number and email address at checkout so we can coordinate delivery with you.
Holding Items:
If the delivery address is not confirmed within 5 business days, items will be returned. In such cases, you will receive store credit, not a refund. We are not responsible for any damage or loss after this period.
Damaged Parcels:
If your item arrives damaged, note the issue upon delivery and contact our Customer Experience Team at info@woodkainteriors.com. Please include your order number and any photos of the damage and packaging so we can address the issue immediately.
Final Sale & Made-to-Order Items:
All items labeled as "final sale," "clearance," or "made-to-order" (including artwork) are non-returnable and non-refundable.