All Parcels and Decor Pieces
We ship from multiple locations to ensure efficient service and offer delivery anywhere in South Africa, whether in the bustling city or a serene oceanside, we have you covered! For all shipments, we need you to be there to sign on the dotted line when the delivery arrives. All items can only be sent to the original shipping address you provided during checkout. If you are not sure how a specific piece will be delivered, have any questions about the delivery process, or need further assistance, message our team at info@woodkainteriors.com and include your order number.
Product Availability
We want you to know that a lot of the cool stuff we feature is in limited quantities and availability. Once it's gone, it might be gone for good and won't show up on the website again. We do our best to remove items promptly when they're out of stock. Just a heads-up – if you've got your eye on larger items or special orders, they might take a bit longer. We're working on it, and if you have any questions, contact us at info@woodkainteriors.com.
Delivery Logistics And Handling of Items
Delivery: Depending on availability and once we've received your payment, we'll work on processing your requests within 3 to 7 business days. Once everything is set, an email will be sent to confirm the delivery. We can't guarantee a specific date and time for dispatch or delivery. We're doing our best, but it's a bit unpredictable.
Delivery times: Our courier service is ready to deliver from Monday to Friday between 8:00 AM and 5:00 PM. We've got your weekdays covered for a seamless delivery experience.
Ship internationally: Contact us directly, and we'll get you an accurate quote. We want to make sure you get the best deal and smooth delivery, so just drop us a line for the details.
Shipping Address: We can only send your items to the original address you provided during checkout. To ensure a hassle-free delivery, please include an active phone number and email address. This way, our local delivery team can coordinate with you for a convenient drop-off time.
Holding items if not signed for: Please note that we cannot hold items for more than 5 business days if delivery address hasn’t been scheduled. If the delivery process drags on, the carrier may return your items, and in that case, you will receive store credit, not a refund. Additionally, if anything happens to your items after this timeframe, we cannot be held responsible.
Damaged Parcels: Should your item arrive in less-than-perfect condition? Make a note of the damage when you receive the delivery. After that, give a shout-out to our Customer Experience Team at info@woodkainteriors.com. Please include your order number, and if you can snap some pics of the damage and how it was packaged, that'd be super helpful. We'll jump on it right away to sort things out for you. Your satisfaction is our priority.
FINAL SALE, CLEARANCE ITEMS & MADE TO ORDER PIECES:
Anything labeled as final sale, clearance items, and our made-to-order pieces (like artwork) is final sale. No returns or exchanges. Made-to-order and is final sale All artwork ; All sale items, All made-to-order pieces.