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Delivery Information

We deliver furniture and home decor nationwide across South Africa. Below is everything you need to know about delivery timelines, delivery areas, and what to expect once you place your order.

Processing Orders

  • Orders are typically processed within 3–7 business days after payment confirmation.
  • Made-to-order items: may require additional lead time — see product details for estimated production and delivery times.

Estimated Delivery Times

  • Deliveries to major cities (CPT, JHB, PTA, DBN) may take up to 5 working days.
  • Deliveries to outlying or regional areas typically take several working days, with remote areas possibly taking longer depending on location.
  • Delivery hours: Monday to Friday, 8am to 5pm, unless otherwise arranged with you.

Please note: Delivery times are estimates and are not guaranteed. Times may vary due to location, stock availability, courier delays, or busy periods. Some décor and furniture items may require additional transit time.

Delivery Hours & Requirements

  • Deliveries occur Monday to Friday, between 8am and 5pm, excluding public holidays or arranged otherwise.
  • Signature required: To confirm receipt and ensure safe delivery.
  • Physical address only: We cannot deliver to P.O. Boxes.
  • Make sure your phone number and email are correct at checkout so we can coordinate delivery if needed.

Delivery Costs

  • Standard delivery: Flat rate of R150 per order.
  • Free delivery: Orders over R2,000 qualify for free delivery across South Africa.
  • For products that have specialized shipping requirements or additional costs, this information will be clearly indicated on the product page.

Tracking Your Order

  • You’ll receive a tracking email once your order ships.
  • Track your shipment in real time via our courier partner’s website.
  • Daily updates with estimated delivery dates and any changes will be sent to you.
  • If you experience issues with tracking, email our Customer Experience Team for assistance.

Out of Stock or Backordered Items

Some items may be temporarily out of stock or on backorder. Orders may be split if necessary, and we’ll provide estimated shipment dates for backordered items.

Damaged Items

If your order arrives damaged, please note the issue upon delivery and contact our Customer Experience Team:

We’ll assist you as quickly as possible.

Final Sale & Made-to-Order Items

  • All sale, clearance, and made-to-order items are non-returnable and non-refundable.
  • During high-demand times, such as sales or the festive season, delivery may take slightly longer. We always keep you updated with estimated delivery times.

Need Help?

For delivery questions, stock availability, or special shipping cases:

For more details, please refer to our General FAQs Information page.